Field Services Technician I

The Field Service Technician plays a hands-on role in keeping Brightstar lottery operations running smoothly by delivering reliable, field‑based technical support at retailer locations and designated repair facilities in St. Croix, USVI. Reporting to the Field Services & Warehouse Supervisor, this role focuses on the installation, maintenance, servicing, removal, and repair of lottery equipment while ensuring safety, quality, and service level expectations are consistently met. As a frontline representative, the FST contributes directly to equipment uptime, retailer satisfaction, and operational excellence, while living Brightstar’s values and supporting a culture of trust, inclusion, and customer focus

• Install, maintain, service, remove, and repair Brightstar lottery equipment at retailer locations and approved repair facilities.
• Respond promptly to service dispatches, diagnose issues, and restore equipment functionality in line with service level and quality standards.
• Perform scheduled and unscheduled preventive maintenance to support optimal system performance and reliability.
• Safely transport, handle, and manage tools, equipment, spare parts, and consumables in compliance with safety and vehicle‑use policies.
• Maintain accurate inventory records, including receiving, shipping, tracking, and reporting of equipment, parts, and materials.
• Support warehouse operations by helping maintain a clean, safe, and secure environment and ensuring materials are stored correctly and securely.
• Deliver equipment, consumables, and marketing materials to retailers and internal teams, completing required documentation accurately.
• Assist with the installation and removal of signage and promotional materials at retailer points of sale.
• Ensure retailer service requests are routed through approved systems and escalated appropriately when issues fall outside standard procedures.
• Provide basic operational training to new retailers or employees as needed to support effective use of equipment.
• Coordinate the disposal of faulty, damaged, or obsolete materials in line with company policies and regulatory requirements.
• Support local disaster recovery or emergency response activities when required, contributing to business continuity.
• Act as a positive ambassador for Brightstar by delivering professional service, building strong relationships, and modeling ethical standards and company values.

• High school diploma or equivalent required.
• Technical certificate or vocational training in electrical technology, electronics, or technical services preferred.
• Minimum of two years of experience in electronic repair and at least one year of experience in a related technical or field‑based role.
• Experience with field service, customer site support, preventive maintenance, or inventory and warehouse operations preferred.
• Exposure to lottery, gaming, telecommunications, or similar service‑driven environments is an advantage.
• Valid driver’s license with a clean driving record required.
• Ability to troubleshoot routine to moderately complex technical issues using established procedures and sound judgment.
• Strong customer service mindset with clear, respectful communication skills for both technical and non‑technical audiences.
• Comfort working independently in the field while collaborating effectively with supervisors and cross‑functional teams.