H2R Services Expert

Job Description Summary

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. By creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.
Join us in the role of H2R Services Expert, the future is ours to shape!

Job Description

Major accountabilities: 

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

 Key performance indicators:

• P&O Services delivered on time with the right level of quality

 Minimum Requirements: 
Work Experience:

• Operations Management and Execution.

 Skills:

• Curiosity
• Data Privacy
• Employee Experience
• Employee Onboarding
• Hr Operations (Hr Ops)
• Hr Service Delivery
• Hris (Human Resource Management System)
• Human Resource Management System
• Human Resources (Hr)
• Human Resources Management
• Identity And Access Management
• Payroll
• Sdm

 Languages:

• English

Compensation Structure & Criteria: 

Sandoz compensation is determined by job level, qualifications, niche skills, experience, and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment, and business needs. 

Job location: Warszawa Poland

Work mode: hybrid

Pay range (monthly salary): zł/gross 7 233 - 13 433

Variable compensation:

- Annual performance-based bonus: 10%

Additional benefits include:

• Lunch card worth 450 zł per month

• Laptop

• Medical care

• Life Insurance

• Retirement plan

• Multisport or Kultura + card (co-financed by the employee)

• Additional 2 days off

• Language learning platform

Pay frequency: monthly

Expected weekly working hours: 40h

Contract type: First contract fixed-term

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://www.sandoz.pl/kariera/

#Sandoz

Skills Desired

Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm