Service Technician

Key Responsibilities

• Acoustic Calibration and certification of client equipment in house.
• Software installations and configuration.
• Establish and maintain current client and new client relationships including identification and resolution of client concerns in a timely manner.
• Phone and online technical support to our network of clients incorporating advanced troubleshooting.
• To acquire and grow product knowledge on all equipment.
• Ensure customer database is kept up to date with relevant and accurate information.
• Maintain a high level of competence in use of computers, relevant software programs and display ability to troubleshoot technical issues relating to diagnostic equipment and other associated products.
• Prepare a variety of status reports as requested including activity, follow-up and adherence to goals.
• Communicate opportunities, special developments, information or feedback gathered through client relationships.