Applications Engineer, Services

POSITION SUMMARY
The Applications Engineer serves as the technical lead for all estimating activities within the Services team. The role evaluates customer requirements and develops competitive, technically sound solutions for rebuilds, retrofits, modernizations, and support agreements for the Fives installed base. This individual collaborates with Services operations, engineering, sales, and project management to validate feasibility, mitigate risk, and produce accurate cost and labor estimates from concept through final acceptance. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Customer Requirements & Solution Development
  • Analyze customer requests, RFQs/RFPs, and specifications; develop solutions that meet technical, operational, and commercial objectives.
  • Participate in customer meetings with Sales to gather and clarify technical requirements.
  • Ensure proposed technical solutions are sound, competitive, and accurately reflected in proposal deliverables.
  • Support bid/no bid decisions through feasibility and risk evaluation.
  • Occasional travel to customer sites to understand conditions, gather requirements, and validate needs for requested scopes.
• Estimating & Risk Evaluation
  • Prepare detailed time, cost, and labor estimates for rebuilds, retrofits, upgrades, and other service based solutions.
  • Review RFPs, contracts, and statements of work to identify risks, gaps, and ambiguities.
  • Maintain standardized estimating tools including historical cost models, standard hours, and configuration datasets.
  • Consult with clients, vendors, and internal SMEs to validate assumptions and resolve technical questions.
• Technical Documentation & Proposal Support
  • Develop technical proposal documentation, including:
    • Scope of work and System Descriptions
    • Manifests and equipment lists
    • Conceptual design inputs
    • Technical assumptions, exclusions, and clarifications
  • Support conceptual layouts, drawings, and technical packages in coordination with engineering and design teams.
  • Ensure timely and accurate completion of all customer required technical documents.
• Cross Functional Collaboration
  • Work closely with Engineering, Services operations, and Sales to validate technical feasibility and ensure solutions meet functional and commercial requirements.
  • Participate in kickoff calls, reviews, technical discussions, risk evaluations, and proposal lifecycle handoffs.
  • Support the development of acceptance testing procedures and define acceptance criteria as needed.
  • Provide cross‑departmental backup support for Applications Engineering.
  • Assist with Services Engineering responsibilities on an as‑needed basis to support workload balance and project demands.
  • Serve as a backup resource for team members to maintain coverage and operational consistency.
  • Perform additional responsibilities as assigned in support of team and organizational objectives.
• Continuous Improvement
  • Identify opportunities to standardize common retrofit and rebuild scopes to improve consistency and reduce estimating cycle time.
  • Stay current on industry standards, mechanical design practices, and material handling technologies.