ADMINISTRATION - MANAGER ON DUTY

Manager on Duty (MOD) Columbia Athletic Club Columbia Association (CA) is committed to engaging our diverse community, cultivating a strong sense of place, and enhancing the quality of life in Columbia, Maryland. Our impact is made possible by dedicated team members who are passionate about teamwork, service excellence, and creating meaningful experiences for our members. Columbia Athletic Club is seeking a Manager on Duty (MOD) to oversee the day-to-day operations of the club and ensure that members, guests, and prospective members receive an exceptional, welcoming, and personalized experience during every visit. Position Overview The Manager on Duty serves as a key on-site leader, acting as the primary point of contact during assigned shifts. This role supports frontline staff, upholds operational standards, and helps maintain a safe, clean, and engaging environment throughout the club. Key Responsibilities Lead, direct, and support team members during daily club operations Conduct brief shift meetings and provide real-time coaching and guidance Oversee front desk operations, including processing transactions and member interactions Respond professionally to member inquiries, concerns, and service recovery needs Ensure compliance with CA policies, procedures, safety protocols, and brand standards Maintain working knowledge of Columbia Association’s Mission, Vision, Values, and service expectations Serve as a role model for professionalism, teamwork, and exceptional customer service Qualifications Minimum of two years of experience in a comparable leadership or supervisory role, or equivalent education Strong history of reliability, accountability, and professionalism Knowledge, Skills, and Abilities Excellent member service and satisfaction skills Proven leadership and team management abilities Strong multitasking and organizational skills Effective problem-solving and decision-making capabilities Proactive, positive, and solution-oriented attitude Interest in fitness, wellness, and community engagement Proficiency in Microsoft Office applications Compensation & Benefits The pay rate for this position is $17.25/per hour.  CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave. If you’re passionate about leadership, service excellence, and making a positive impact in the community, we encourage you to apply and grow your career with Columbia Association at Columbia Athletic Club.