ADMINISTRATION - Racquet Sports Manager On Duty

🎾 Racquet Sports Manager on Duty (MOD)   Lead the Energy. Elevate the Experience. Build Community Through Racquet Sports. Columbia Association is seeking energetic, service-driven, and dependable leaders to join our Racquet Sports team as a Manager on Duty (MOD). This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about creating exceptional experiences for members and guests. As the Racquet Sports MOD, you’ll play a key role in the daily operations of our premier racquet sports facilities—supporting staff, engaging with members, ensuring safety standards, and helping deliver the welcoming, community-focused atmosphere Columbia Association is known for. Whether you’re a sports enthusiast, hospitality professional, or aspiring operations leader, this role offers the opportunity to make an immediate impact while growing your leadership skills in a dynamic recreational environment. 🌟 What You’ll Do Lead Daily Operations Supervise and support racquet sports team members during assigned shifts Coach staff and ensure club standards, policies, and procedures are consistently upheld Assist with shift coordination, staffing adjustments, and emergency coverage Deliver Exceptional Member Experiences Welcome members and guests with professionalism and positivity Resolve member questions and concerns in a timely, customer-focused manner Help foster a fun, inclusive, and community-oriented club culture Maintain a Safe & Clean Facility Conduct facility walkthroughs and operational inspections Monitor safety standards and respond to urgent operational needs Assist with cleaning, sanitizing, and maintaining club presentation standards Support Club Operations Process approved refunds and operational transactions accurately Assist with onboarding and operational training of new team members Document incidents, maintenance issues, and operational updates clearly and professionally ✅ What We’re Looking For Previous experience in customer service, hospitality, recreation, or sports facility operations preferred Leadership or supervisory experience is a plus Ability to stay calm under pressure and confidently make decisions in real-time Strong communication and interpersonal skills Flexible availability, including evenings, weekends, and holidays as needed Comfortable working in an active, fast-paced environment 🎯 Skills That Will Help You Succeed Passion for customer service and community engagement Strong attention to detail and facility awareness Ability to multitask and adapt quickly Comfortable learning technology systems including Club Automation Team-first mentality with a proactive, hands-on approach 📋 Requirements High School Diploma or equivalent preferred CPR/AED and First Aid certification (or willingness to obtain within 30 days) Valid driver’s license required for travel between local club locations Ability to stand for extended periods and lift/move up to 50 lbs. 💙 Why Columbia Association? At Columbia Association, we believe recreation has the power to connect people and strengthen communities. When you join our team, you become part of a mission-driven organization that values: ✔ Fun✔ Excellence✔ Inclusivity✔ Trustworthiness✔ Connection You’ll work alongside passionate teammates in a positive and engaging environment where leadership, growth, and community impact matter. 🎾 Ready to Join the Team?   The pay range for this position is $17.75 to $19.25 per hour.  The actual pay rate offered will depend on the overall qualifications of the individual applicant for the position and the amount budgeted for the role. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave. Part-Time: Up to 28 hours per week. Flexible scheduling, including evenings, weekends, and holidays. If you’re ready to lead with energy, create memorable member experiences, and grow your career in recreation and sports operations, we’d love to hear from you. Apply today and help us serve up exceptional experiences every day.