Job Description
What you will be doing
• Lead customer discovery and value proposition testing through interviews, workshops, and field engagements with priority customer groups.
• Define user personas, jobs-to-be-done, workflows, and success measures to ensure the platform addresses real customer problems.
• Identify and prioritize segment-specific needs, including outputs, reporting formats, alerts, integrations, terminology, and assurance requirements.
• Translate validated customer insights into clear, actionable product requirements such as user stories, acceptance criteria, and prioritization inputs.
• Contribute to the development of commercial offers, including packaging options, pricing inputs, and calls to action informed by customer evidence.
• Design and support pilot and proof-of-value engagements with early adopters, defining success metrics and capturing outcomes.
• Support go-to-market readiness by developing messaging, proof points, FAQs, and sales enablement materials in collaboration with Product and Marketing.
• Monitor competitive, regulatory, and standards-related developments that impact customer adoption and procurement.