Analyst, Application Security

Responsibilities & Accountabilities

Monitoring & First‑Line Triage

• Monitor Akamai dashboards, alerts, and logs to identify abnormal traffic, errors, or performance issues impacting web and API properties.
• Perform initial triage on alerts and tickets by gathering key context (affected application, timeframe, recent changes) and escalating clear, concise summaries to Engineers.
• Track incidents, changes, and service requests in ServiceNow and Jira, ensuring accurate categorization, documentation, and status updates.

Staging & Validation

• Support staging configuration reviews by validating URLs, headers, origins, and expected WAF and routing behavior.
• Execute standard validation playbooks (e.g., path testing, error scenarios, status codes) and document results for engineering review.
• Assist with post‑change and post‑deployment production validations to confirm no negative user or application impact.

Data Analysis & Reporting

• Collect and organize metrics related to WAF activity, attack trends, false positives, performance, and security coverage to support recurring reports.
• Perform basic log analysis using dashboards, queries, and filters to identify spikes, notable patterns, or anomalies.

Documentation & Process Improvement

• Maintain and update Confluence documentation, runbooks, and standard operating procedures for common tasks such as validations, intake requirements, and escalations.
• Help refine onboarding materials and intake templates used by application teams requesting E‑WAAP services.
• Participate in Agile ceremonies to stay aligned on priorities, capture action items, and keep tickets current