Sr Associate, Technical Product Management

Department Overview

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in.

They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast paced. 

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Duties

• Configure, support, and optimize reporting solutions within SAP SuccessFactors, focusing on Employee Central, Recruiting, PM/GM, and Compensation modules.
• Collaborate with business partners and technical teams to gather requirements, design, and deliver scheduled and ad-hoc reports using SuccessFactors reporting tools (Story, Table, Canvas, and Tile-based dashboards).
• Analyze complex HR and business data, transforming it into actionable insights to support decision-making and strategic initiatives.
• Ensure data quality, integrity, and privacy in all reporting activities.
• Document reporting processes and provide technical support to end users.
• Partner with cross-functional teams to define and improve reporting processes, leveraging analytics tools such as Tableau for enhanced visualization and analysis.
• Participate in system upgrades, release activities, and data migration projects, ensuring reporting continuity and compliance.
• Apply agile methodologies and utilize JIRA for tracking tasks, managing requirements, and supporting iterative delivery of reporting solutions.
• Stay current with SAP SuccessFactors release features and best practices, proactively identifying opportunities for process improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
• 2–4 years of hands-on experience working with SAP SuccessFactors, with at least 1 year configuring and supporting reporting in SuccessFactors.
• Strong knowledge of SuccessFactors reporting tools (Story, Table, Canvas, Tile-based dashboards) and report documentation.
• Demonstrated data analysis skills, with the ability to interpret, analyze, and present complex HR and business data.
• Experience with analytics platforms such as Tableau is a plus.
• Familiarity with SuccessFactors Employee Central, Recruiting, PM/GM, or Compensation modules is highly desirable.
• Excellent communication skills, able to work effectively with both technical colleagues and business stakeholders.
• Experience working in agile environments and using JIRA for project/task management is a plus.
• Ability to adapt to changing requirements, solve problems independently, and work collaboratively in a global, fast-paced team.