Back to jobsDeliver Tier 1 Technical Support to dealer technicians over web or call by:
Provide Software Support for engine applications and select chassis applications requiring special approvals or additional research, ensuring dealer technicians receive accurate guidance.
Collaborate on Cross-Functional Projects, including service tools and documentation, product quality initiatives, and Voice of Customer.
Escalate complex vehicle issues to technical lead, tier 2 and 3 Field support teams, and leadership teams as appropriate.
Attain and maintain all PACCAR Engine Certifications and stay current on industry systems and technologies.
Participate in special projects and continuous improvement initiatives.
Comfortable working in U.S. business hours
Job Description
- Diagnosing customer concerns, reviewing troubleshooting results, and providing timely, accurate assistance through the internal case management tool TCS 365.
- Follow-up and monitor repair progress to ensure maximum uptime and quick return of trucks to service.