Job Description
Job Summary
We are looking for a committed and self-driven colleague to join our Design Management Systems Support team within IT Packaging Solutions delivery area at Global Information Management.
The Support team is responsible for a set of systems & applications that facilitate the management of designs, from the customer idea until it becomes a product that is ready to be printed and produced in our converting factories.
The team delivers high-quality IT services within Design Management & Prepress and supports both internal processes and customer-related activities.
As part of our global team, you will work with incident management, request fulfillment, application lifecycle management and system improvements. You will collaborate with colleagues from different cultures and time zones and help strengthen our global design management service delivery at Tetra Pak.
This is a permanent position located in Lund, Sweden. Travel requirements are minimal.
What you will do
- Deliver Design Management System Support according to established service descriptions and SLAs.
- Ensure timely incident resolution and service request fulfillment.
- Perform assigned tasks from the Service Manager.
- Contribute with improvement ideas for Design Management Systems and processes.
- Collaborate closely with the Service Architects and Service Manager.
- Support global colleagues within Idea to Market and Lead to Cash processes (former Order Fulfillment Packaging Material process)
We believe you have
- Accountability and a result-oriented mindset.
- An analytical and solution-driven approach.
- Self-motivation, proactiveness, and structure.
- Strong communication skills for collaboration across cultures and time zones.
- Strategic mindset with customer-focused approach.
- Nice to have experience in Service Operation – Incident Management & Request Fulfilment.
- Nice to have: Knowledge of Design Management & Digital Prepress processes (ColourSafe, Digital Proofing, easyDesign, ESKO tools).
- Strong system understanding with attention to detail.
- Fluency in English, written and spoken.