Job Description
PURPOSE & IMPACT ON ORGANIZATION:
Contributes to meeting or exceeding store sales and KPI targets by:
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Building an emotional connection with customers and living the Brand Values
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Serving and selling to customers and conscientiously executing store operations
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Using his/her expertise and experience to provide feedback and support to selected team members
KEY RESPONSIBILITIES:
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Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
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Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
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Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
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Shares his/her customer service experience and trains selected team members to fine-tune their service skills
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Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
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Guides and trains selected members of the team on basic core and seasonal product knowledge
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Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
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Complies with store policies and procedures to maintain a safe shopping and working environment
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Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
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Completes sales transactions quickly and accurately while adhering to cash protection procedures
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Minimizes loss by actively maintaining sales floor awareness while serving customers
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Collaborates productively and respectfully with team members to meet or exceed store goals
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Makes himself/herself available to support other team members when needed