Back to jobs3+ years of experience in technical support at a software or SaaS company
Experience handling Level 1 and Level 2 support tickets
Strong written and verbal communication skills
A customer first attitude
Problem-solver with a proactive, can-do attitude
Comfort working directly with customers on technical issues
Ability to document processes and explain technical concepts clearly
Light coding skills (e.g., JavaScript, Python, SQL) or experience troubleshooting APIs and integrations
