Job Description
POSITION OVERVIEW:
This position involves high guest contact and presents the first point of contact for our future guests. The position will
provide a high-level administrative support to the property by conducting research, preparing statistical reports,
handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors,
arranging conference calls, and scheduling meetings. This position will also maintain a calendar of sales and
administrative events and ensure that the office is organized and efficiently managed. This industry functions seven
(7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential
for success in this position.
EDUCATION & EXPERIENCE:
• High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
• Computer Skills: Must be technologically savvy and proficient in Microsoft Office including Word, Excel,
and PowerPoint. The ability to easily adapt to new technologies and systems is required.
• Minimum of 1-2 years of experience in sales, customer service-related position or hotel experience
preferred.
• Able to solve problems and make sound business decisions.
• Knowledge of general salestechniques.
• Effective business writing skills.
PHYSICAL REQUIREMENTS
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movementsthroughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Work environment – Sales office, banquet rooms, and all areas of the hotel. Job involves working under
variable temperature conditions and noise levels, in indoor and outdoor settings.
QUALIFICATIONS:
• Good understanding of the English language and communication skills both written and verbal.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be willing and can work a varied schedule that includes nights, weekends, and holidays.
JOB RESPONSIBILTIES:
• Be in proper uniform, with a nametag.
• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction. Always
maintain guest confidentiality. Communicate effectively with guests as well as team members.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and
promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as
intended