Care for pets. Find them homes. Save lives. That’s the mission at Nevada Humane Society.

We’re a high-save organization helping nearly 34,000 animals in our community each year and caring for approximately 10,000 across both of our campuses. through sheltering, adoptions and community-centered programs and services that help find pets loving homes and keep them there. We are seeking a (Job Title) to join our team at our (Campus Name) Campus. In this role, you’ll provide daily care, support positive outcomes, and help match pets with the families who will love them for life.

At NHS, lifesaving work is powered by dedicated professionals. We support our team with competitive pay, meaningful benefits, and a workplace rooted in compassion, teamwork, and purpose.

POSITION OVERVIEW

Carson Client services representative

	Carson		Director of Carson Services
	None
	Part-Time, 20+ hours per week
	Base pay range is calculated by position title, and experience. It is determined within the departmental budget. Changes to the range are approved by the CEO.

WHAT YOU’LL DO

Our Carson Client Service Representative plays an important role in advancing Nevada Humane Society’s mission.

As a Client Services Representative you contribute to Nevada Humane Society’s (NHS) mission by serving as first point of contact for the public, providing compassionate, professional and empathetic customer service that shapes each person’s experience and builds lifelong connections with our community. Your responsibilities include but are not limited to scheduling and processing services such as Humane Enforcement Dispatch, and data entry, animal surrenders, adoptions, and clinical appointments, while collaborating with coworkers, volunteers and other departments. Your role upholds and supports our values of building the human-animal bond, creating warm and positive experiences, strengthening community connections, and making service accessible- reflecting on our commitment to care for pets, find them homes and save lives.

Essential Responsibilities

Position-Specific Responsibilities

1. Greet and assist all customers in a positive and helpful manner.
2. Promptly answer telephone calls and direct calls to the proper destination.
3. Respond to email correspondence in a professional and timely manner.
4. Provide information to the public regarding NHS programs and services or other animal related matters.
5. Assist the community with scheduling surrender appointments and providing resources to keep animals in the home.
6. Handle the surrender and reclaim of animals through the shelter ensuring that all proper documentation has been completed.
7. Perform intake exams that include checking for signs of pain or discomfort, as well as drawing up and administering vaccines and dewormers.
8. Assist and counsel potential adopters and complete the adoption process.
9. Assist customers with other NHS programs and services including but not limited to trap rentals, pet food assistance, etc.
10. Maintain the integrity of data in animal software system, ensuring animal intakes and dispositions are recorded accurately.
11. Assist with merchandise sales and other related duties.
12. Log donations as needed.
13. Assist with training volunteers in related work areas.
14. Responsible for keeping relevant work areas clean and organized.
15. Maintain and promote a positive public image standard relevant to NHS.
16. Assist with off-site organization and adoption events throughout the community.
17. Care for and handle animals such as dogs, cats, rabbits, guinea pigs, birds, and others.
18. Issue dog licenses, collect fees, and ensure all proper documentation has been completed
19. Assist Carson Clinic with scheduling appointments and services.
20. Assist Carson Clinic with running events such as vaccine clinics and post adoption vet appointments.
21. Communicate and dispatch animal control officers to animal related cases within the community.

 

BENEFITS & PERKS

In Nevada

Nevada employers often provide competitive benefits, but NHS stands out with:

• Employer-paid medical & vision premium option (Full-Time Employees)
• Pet-centric benefits not typical in most benefit packages
• Paid Time Off (PTO) accrual starting on day one rather than waiting periods.
• This puts NHS at or above local and national trends for comprehensive total compensation and unique personal perks

Full-Time Employees Are Eligible For:

• Nine paid holidays • 90% employer-paid buy-up options and low-cost dental plans

• Eligibility for the Federal Public Service Loan Forgiveness (PSLF) Program

All Employees are eligible for:

• Low-cost supplemental plans including Life Insurance, Accident, and Short-Term Disability

• Pet-focused perks such as free vaccines, spay/neuter, and end-of-life services for employee-owned pets

• Free and reduced-cost pet adoptions

• Up to 50% off major brand and prescription pet food delivered directly to the shelter

WHY NORTHERN NEVADA?

Northern Nevada offers an exceptional blend of career opportunity, quality of life, and outdoor adventure, making it an ideal place for professionals who value meaningful work and true work–life balance. Anchored by Reno and Carson City, the region continues to attract people who want to make an impact while enjoying everything life outside of work has to offer.

A Community That Works — and Plays

Northern Nevada is home to:

• Approximately 300 days of sunshine each year

• Easy access to Lake Tahoe, Pyramid Lake, and the Sierra Nevada mountains

• World-class skiing, hiking, biking, paddling, and year-round recreation just minutes away

Here, it’s possible to start your morning on a trail, spend your day doing meaningful work, and unwind by the river or in the mountains after hours.

With no state income tax, abundant sunshine, a diverse economy, and unmatched access to outdoor recreation, Northern Nevada is an ideal home for animal welfare professionals seeking both purpose and balance.

Experience and Qualification Requirements

Position-Specific Requirements

1. High School Graduate or equivalent
2. Prior experience in customer service or hospitality field.
3. Demonstrable public relations and customer service skills.

General Requirements

1. 18 years of age or older.
2. Ability to work autonomously, manage multiple tasks, and meet deadlines efficiently.
3. Staying updated on community developments, particularly in animal welfare.
4. High degree of accuracy and meticulous attention to detail.
5. Excellent verbal, written, and observational skills.
6. Self-starter with a goal-oriented mindset, willing to exceed prescribed work and time schedules to meet deadlines.
7. Possession of a valid Driver’s License with valid registration and insurance for personal vehicles, essential for positions requiring driving.
8. Demonstrated commitment to the welfare of animals and alignment with the mission of the NHS.
9. Consistently treat animals with compassion and respect, both professionally and personally, and promote these values to others.
10. Strict adherence to all local regulations concerning the ownership and care of personal animals.
11. Comprehensive understanding of pet behavior and care, with the capability to handle various animals safely and responsibly.
12. Maintaining a consistently positive and professional demeanor is essential.
13. A sincere interest in the NHS’s mission and vision.

Position-Specific Desired Experience

1. Bilingual- Spanish speaking preferred.
2. Bachelor’s Degree.
3. Extensive customer service experience.
4. Experience working in the public sector of customer service

General Desired Experience

1. Experience in same or related position in a nonprofit setting-preferably animal welfare.
2. Record of continually increasing responsibilities with measurable results.

Additional Beneficial Qualifications

1. College degree.
2. Experience in a nonprofit agency.
3. Animal welfare experience.