Chapter Manager, SRE Development & Reliability

Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Operations & Support, will be responsible for ensuring Supply Chain systems are operational and monitored.  This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management.  

What you’ll do:

• Collaborate with technology leaders and stakeholders to define the SRE strategy and best practices for ensuring the reliability, scalability, and performance of critical systems and services.

• Oversee the incident management and response process within the chapter

• Establish and enforce monitoring and alerting best practices (Identifying, configuring and tuning of events, logs, metrics and traces) to proactively identify and resolve potential issues before they impact users.

• Collaborate with product teams to define appropriate SLOs and SLIs for their services

• Encourage the development and of automation and tooling to streamline SRE processes, including incident response, adoption system provisioning, monitoring and alerting, configuration management and knowledge management.

• Analysis for new services (in the production or design stage) to align with industry best practices & CTC monitoring framework.  

• Track and monitor the performance and progress of SRE-related Initiatives. Maintain dashboard to measure, optimize and report on application service performance and availability.  Ensure it maintains functionality, programmability, & observability

• Lead regular operational reviews covering performance trends, anomalies, errors, and other availability events with SREs, product owners, and development teams

• Work with chapter members to establish and manage on-call rotations effectively

• Manage the Problem Management process.  Review root cause analysis report published as part of Incident and Problem management process and foster a culture of solving issues where they originate from, to avoid redundancy.  

• Collaborate with admins and L3 developers to prioritize problem root cause analysis and fixes based on incident and error analysis to achieve highly reliable infrastructure, systems, and integrations.

• Maintain an inventory of all the applications and services provided by the Platform teams;  Coordinate with Chapters Managers from Platform teams to keep all Supply Chain Service Offerings and CMDB in ServiceNow up to date.

• Track and ensure infrastructure and application patches are applied on time;

• Manage remediation of security vulnerabilities identified during audit scans in our production environment;

• Drive maturity of chapter through promoting and driving the implementing of SRE efficiency improvement and maturity improvement initiatives.

• Support delivery leaders in building & maturing the SRE practice

What you bring:

• Experience in Incident Management and Problem Management

• Experience creating, collecting, tuning & responding to all things monitoring: alerts, events, metrics, tracing & dashboarding

• Experience using APM including New Relic

• Experience in dashboard development in ServiceNow and PowerBI

• Systems engineering basics including networking, DNS, virtualization, containers, & various OS (Linux, AIX, Windows)

• Experience presenting to executive stakeholders

• Strong technical & analytical skills in troubleshooting and correlating information.  Previous developer or system/application administrator experience  

• SRE experience creating and designing meaningful SLO/I/A and error budget definitions

• Experience with monitoring, logging & telemetry tools like New Relic, Sumologic, Grafana, Splunk, Azure Monitor or similar

• Ability to identify toil and remove redundant tasks leveraging scripting and automation

• Excellent ability to liaise with business users, IT personnel, and vendors gathering requirements and delivering solutions

• Knowledge and experience in the Supply Chain Industry

• Understanding of data and ability to link trends with outcomes.

• Willingness and ability to work during non-standard hours, including nights, weekends, and holidays, as necessary to support 24/7 operational needs and ensure continuous service delivery.

• Familiarity with cloud platforms is an asset.

• Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow is an asset.

• Familiarity with microservices architecture & system integrations is an asset.

• Familiarity with DevOps Practices is an asset.

• Knowledge of Retail and Supply Chain Business is an asset.

• Good understanding of SAFe methodology and application is an asset.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $79,000 – $131,000.
Our typical hiring range is between $79,000 and $110,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.