Manager, Site Reliability Operations

Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Development & Reliability, will be responsible for ensuring Supply Chain systems are operational and monitored.  This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management.

What you'll do:

• Directly support the stability, performance, and ongoing development of core Supply Chain applications with a focus on long term stability, performance, scalability, security, and effective operations

• Participate in ongoing monitoring and triage of present issues, as well as in software, application, and system development activities alongside multiple teams

• Promote ideas, standards, and practices that drive platform stability across various streams of work

• Provide feedback during product design planning to ensure stability, scalability, security, and operational considerations are highlighted early in the product life cycle

• Drive proactive development of stability focused improvements

• Demonstrate strong leadership capabilities and actively drive interactions and communications between supporting development, platform, and product teams

• Provide hands on application support of core business applications, including service, data and process integrity and optimization

• Contribute to root cause analysis and resolution of incidents reported by monitoring systems and end users

• Contribute to analysis of existing monitoring and telemetry systems, and assist in the definition and design of telemetry during product design

• Manage and work with development teams and analysts to define, prioritize, and deliver stability, scalability, security, and operational improvement tickets

• Collaborate with IT units and business stakeholders to understand the business processes and requirements supported by the application and identify process improvements

• Maintain documentation, provide knowledge transfer for peers, prepare and facilitate training sessions, and address gaps in process and operational support documentation

• Provide application expertise to identify business and technical requirements for project activities, raise risks, communicate support requirements, and lead transition of support activities from project to production

• Communicate with business stakeholders in business terms at all levels of the organization

• Define and support release management processes, and pipelines for new and existing applications.

What you bring:

• 5+ years in a retail / Supply Chain environment and 5-10 year in an IT environment

• Diploma or degree from an accredited technical institution in computer technologies

• Strong understanding of Site Reliability Engineering aspects and practices.

• Strong knowledge of Retail/Supply Chain applications and architecture from end to end, as well as the associated business processes

• Strong knowledge of Azure cloud applications, standards, and frameworks

• Ability to read, write, and understand multiple coding languages and frameworks (Java, Javascript, NodeJS, React, Terraform)

• Strong understanding of database environments (SQL, CosmoDB) with the ability to read, write and execute SQL statements/scripts

• Understanding and ability to operate Linux/Unix shell environment, with a knowledge of common basic commands and fundamentals of Linux operating systems

• Excellent analytical skills and understanding of common application and business analysis practices

• Strong commitment to creating and maintaining documentation

• Ability to perform gap analysis to identify areas for improvement in application performance, functionality, and processes

• Builds trust and credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.

• Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.

• Familiarity with cloud platforms is an asset.

• Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow is an asset.

• Familiarity with microservices architecture & system integrations is an asset.

• Familiarity with DevOps Practices is an asset.

• Knowledge of Retail and Supply Chain Business is an asset.

• Good understanding of SAFe methodology and application is an asset.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $79,000 – $131,000.

Our typical hiring range is between $79,000 and $115,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.