Amway Grand Plaza IDC Door Person - 2nd Shift
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.
SUMMARY:
Fulfill the daily operations of the restaurant including welcoming all guests, answering telephones and taking to go orders. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest.
ESSENTIAL FUNCTIONS:
- This position will be out front of the guest entrance to IDC and will regulate guest traffic in/out without giving out the passcode, but assisting those that have the code and that have any trouble gaining access.
- Welcome all guest to the restaurant, introduce the guest to the menu and the specials.
- Responsible for keeping track of the number of guests within our space to make sure that we never exceed our occupancy levels.
- Maintain communication with the manager and bartender of any guest issues via headset.
- Clear out of the space (especially the patio) after last call has been finished to stay in accordance with the city noise ordinance.
- Maintain daily set up and/or breakdown of the restaurant by following daily checklists
- Know each menu item and its ingredients. Know what happy hour and other specials are.
- Focus on business forecast for the restaurant to anticipate incoming cover counts
- Take reservations of future business through our on-line reservations system
- Initiate leads for private dining to increase revenues for the restaurant
- Be aware of events in the area. Be able to give suggestions to our guests
- Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
- Strives to exceed guest satisfaction and looks for ways to provide the best possible service
- Understands all facets of job responsibilities and displays the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, takes pride in their work
- Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
- Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Answering the telephone, taking room service and delivery orders. Preparing these orders accurately and delivering following AHC guest service guidelines.
- Actively taking care of each guest according to AHC guest service standards and department standards
- Monitoring food waste
- Maintain restaurant cleanliness and overall deep cleaning
- Attending Department Meetings
- Communicating with your management or team members
- Follow our hotel green policies
- Following AHC and Health Department Specs
- Actively work in the restaurants designated area: counter service, running food, and tables service.
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager
REQUIRED SKILLS:
- Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Follow the AHC safety standards of our hotel
-This position requires weekend availability (Saturday & Sundays), if you are not available for weekends, you will not be eligible for this position.
EDUCATION & EXPERIENCE:
- Is regularly required to stand and walk
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Must occasionally lift and/or move up to 40 pounds
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision