Room Service Assistant Manager

The Room Service Assistant Manager at The Charleston Place supports the Room Service Manager in overseeing all aspects of room service operations, including delivering food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints. 

Duties/Responsibilities:

• Assist the Room Service Manager in managing and overseeing all room service operations 

• Help schedule, train, and supervise room service staff 

• Ensure prompt and courteous delivery of food and beverages to guest rooms 

• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation 

• Help handle guest inquiries and complaints in a professional and timely manner 

• Collaborate with the Room Service Manager to develop and implement new menu items and promotions 

• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines 

• Ensure compliance with all health and safety regulations 

• Assist in maintaining inventory and ordering supplies as needed 

• Perform other duties as assigned 

Required Skills/Abilities:

• Previous experience in room service or food and beverage operations 

• Strong leadership and communication skills 

• Excellent customer service skills 

• Ability to work in a fast-paced environment 

• Knowledge of food and beverage operations 

• Ability to work evenings, weekends, and holidays as required 

Education and Experience:

• High school diploma or equivalent required 

• Degree in Hospitality Management or related field preferred 

• Food Handler's Certificate required 

• ServSafe Certification preferred 

Physical Requirements: 

The physical demands described here are representative of those that must be met by a Server to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis. 

• Must be able to push and pull carts and equipment weighing up to 75 lbs. frequently. 

• Must be able to stand and exert well-paced mobility for 8 hours in length.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. 

• Vision occurs continuously, with the most common visual functions being those of near vision and depth perception. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.