Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for Head of Cross Sales to join our ever-evolving SMB Commercial team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the Role
The Head of Cross Sales owns the commercial performance and cross‑sell growth agenda for the organisation’s largest merchants. This role is accountable for driving product penetration, increasing platform utilisation, reducing attrition, and delivering material revenue growth from an established, high‑value merchant base. The role works in close partnership with Sales, Portfolio Management, Product, Commercial and Planning, and Partnerships teams to deliver exceptional end‑to‑end outcomes for the prioritity managed merchants.
About the Team
The Worldpay SMBi Group is a dedicated division within Worldpay, now Global Payments, focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping clients adopt and optimize Worldpay’s technologies across online, in-store, and mobile channels.
What You’ll Own
Commercial Ownership & Strategy
Own the cross‑sales commercial commitments for the largest merchants within Global Payments.
Set and execute the long‑term commercial strategy to maximise lifetime value, revenue growth, and product adoption across the largest merchant portfolio (c. 10k of 250k merchants).
Drive material revenue uplift from existing scale merchants while maintaining low levels of attrition.
Partner closely with SMB Portfolio Management team to align cross‑sell strategy with portfolio segmentation, growth priorities, and performance insights.
Sales Execution & Performance Management
Own and deliver sales targets for existing merchants through disciplined cross‑sell execution.
Manage the sales process and pipeline to identify and realise growth opportunities in product penetration and platform utilisation.
Ensure consistent application of established sales disciplines (e.g. DAPA), with clear identification and prioritisation of merchant opportunities.
Lead and evolve the Decile10 programme to unlock additional cross‑sales value over time.
Portfolio Insight & Targeting
Leverage portfolio review insights from Commercial and Sales teams to drive propensity‑based targeting and differentiated offers for the largest merchants.
Use data and performance analysis to identify client growth opportunities and develop tailored cross‑sell strategies.
Collaborate with SMB Portfolio Management and shared analytics teams to leverage common data, and insight sources to inform targeting and prioritisation.
Client Experience & Service Excellence
Ensure the end‑to‑end service experience for the largest merchants is exceptional.
Work closely with functional partners across Product, Client Service, Operations, and Enterprise teams to resolve issues, improve service outcomes, and protect long‑term relationships.
Enterprise Collaboration
Actively leverage the full capabilities of Global Payments, including Enterprise product sets, to deliver best‑in‑class merchant solutions.
Operate effectively in a matrixed, global organisation to deliver outcomes for merchants by coordinating across multiple teams and functions.
What You Bring
Commercial Expertise
Drives revenue growth and product penetration across large, existing merchant portfolios.
Deep expertise in merchant acquiring, payments, client service models, and product-led selling.
Translates client performance data into targeted, high‑impact commercial actions.
Leadership Skills
Customer‑first leader with strong executive presence and credibility.
Mobilises stakeholders effectively, influencing outcomes and resolving conflict in complex environments.
Delivers results through matrixed organisations with pace, discipline, and accountability.
Mindset
Strategic, commercially sharp, and focused on long‑term customer value.
Comfortable leading through ambiguity, complexity, and change.
Builds high‑performing teams and inspires clarity, ownership, and collective results.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.