Back to jobsReview daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution
Communicate with customers and other departments on orders status and research, analyze and resolve customer issues
Contact customers regarding deductions submitted with inadequate supporting documentation
Maintain customer contact notes for assigned customers
Notify internal and external customers on order status
Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representative
Create/distribute remittance memos for un-allowed deductions
Follow up on unresolved deductions and invoices using the deduction and collection modules
Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances
Account reconciliation and reporting
Consult and keep management apprised on significant account developments or activities
