Job Description
We are looking for an Investigations Officer to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
This role offers the opportunity to play a critical part in protecting the integrity of M-KOPA's Mobility business. You'll lead field investigations into incidents and accidents involving our mobility products, liaise directly with police and legal authorities, and support asset recovery for fraud and non-performing customer cases. If you thrive in dynamic, field-based environments and are energized by solving complex, real-world problems — this role is for you.
About Us
We foster a culture where accountability, field expertise, and collaborative problem-solving drive both commercial and social impact. Our Mobility team is growing rapidly and this role sits at the intersection of customer performance, compliance, and operations. You'll be empowered to work independently in the field while contributing to a team that values process improvement, integrity, and continuous learning.
In this role, you would be responsible for:
Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
Developing best practices and recommending improvements to investigative procedures and post-incident protocols
Managing case follow-ups consistently across police stations and relevant agencies
This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.
Your application should demonstrate:
Experience in fire incident response and investigations
Proven track record working with law enforcement agencies
Solid understanding of traffic laws, regulations, and criminal justice processes
Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
Ability to work proactively and independently in the field
Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
If the above is of interest to you, please apply.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.