Back to jobsManage sales order entry, establish acceptable lead times with production sites, and negotiate improvements when required.
Demonstrate strong customer centricity by understanding client needs, anticipating challenges, and delivering long‑term value.
Proactively engage with customers to identify evolving requirements and translate insights into actionable improvements.
Collaborate effectively with cross‑functional teams, partners, and external stakeholders to ensure exceptional customer experience.
Maintain accurate Customer Master Data in SAP, including customer information, specifications, and pricing, based on input from Sales.
Ensure order accuracy by verifying client requirements and confirming that Sales have provided all necessary documentation and specifications.
When applicable by site, monitor the delivery and invoicing process to ensure timely completion.
Partner with Sales to review client requirements, open orders, overall portfolios, and services/tooling orders.
For local production, work closely with Planning to align on customer requirements, deliveries, and potential delays.
Resolve order‑related customer issues by coordinating with relevant internal departments.
Oversee the input, tracking, and accuracy of trial orders.
Collaborate with Accounts Receivable, Credit Management, and Sales to resolve payment issues.
Work with Quality and Sales to follow up on Return Authorizations and manage replacement orders by agreed terms.
