Back to jobsDefine business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
Conduct training for software maintenance, startups and upgrades
Create training documents and resources for system users
Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
Proactively communicate with customers, employees and the management team to ensure necessary requirements are met
