Quality and Innovation Coordinator

Knowledge of:
• Texas HHSC eligibility programs (SNAP, TANF, Medicaid/CHIP, MEPD).
• Quality Control processes and Quality Management reporting requirements.
• Policy development and handbook revision processes.
• Project management principles and practices.
• Process improvement and change management methodologies.

Skill in:
• Coordinating cross-functional initiatives without direct supervisory authority.
• Translating quality findings into actionable policy initiatives.
• Developing tracking tools, dashboards, and structured reports.
• Organizing and managing multiple concurrent projects.
• Facilitating structured meetings and problem-solving sessions.
• Communicating clearly in both written and verbal formats.

Ability to:
• Serve as project owner and make project-level decisions within defined scope.
• Ensure accountability and follow-through across multiple teams.
• Independently initiate and lead improvement efforts.
• Bring appropriate subject matter experts into projects as needed.
• Manage competing priorities and ambiguity.
• Build collaborative working relationships across divisions.
• Maintain attention to detail in documentation and reporting.