Assistant Store Manager, Mornington

• Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team. 

• Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience. 

• Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations. 

• Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration. 

What you bring: 

• Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best. 

• Customer First Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions. 

• Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective de‑escalation and helping your peers to manage challenges with care. 

• Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced step up to leadership with store efficiencies. 

• Team Culture & Adaptability: You support to build an inclusive team environment and stay flexible and solutions focused when priorities shift or customer needs change. 

What’s in it for you? 

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners. 

• Competitive leave policies, including additional 'Connected’ day to focus on culture, family, health, community, or whatever’s important to you. 

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks. 

• Build future ready skills through Optus U, with industry micro credentials created alongside La Trobe and Macquarie Universities. 

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).  

• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.