Back to jobsDeveloping and driving digital sales from traditional partners.
Assuming responsibility for business, contractual, and commercial aspects of third-party relationships with both new and current digital partners.
Crafting and accomplishing a partnership strategy to digitize the customer experience across existing mass market partners, including Blackhawk Network, Affiliate Partners, and online Marketplace Partners.
Guiding Partner Channels Digital Sales in line with key initiatives, using reliable performance and compliance metrics and benchmarking.
Reviewing and evolving Partner Channels sales operations and order fulfilment capabilities to ensure alignment with digital sales operation and platform strategy.
Managing governance for the implementation of key recommendations and ensuring compliance with Optus’ or equivalent experience and regulatory policies across all digital partners and 3rd party agents.
Driving sales conversion and achieving AOP across all major product lines.
Acting as the conduit between vendor and Optus technical teams.
Coordinating OPEX & Capex budget utilization and direct ownership of commissions budget within the digital remit.
Working collaboratively with key collaborators across the Partner Channels team and cross-functionally to enable the Digital Partners strategy to execution.
Owning the customer P&L and commission plans both internally and externally.
Ensuring a positive customer experience and delivering outstanding NPS.
