Back to jobsBachelor’s Degree in Information Technology, Finance, Business, Commerce, or a related discipline, or equivalent relevant work experience
5+ years of relevant experience in billing systems, complex dispute management, customer service, finance operations, or related environments
Strong expertise in dispute resolution, stakeholder management, negotiation, and customer communication
Demonstrated ability to investigate complex billing issues, identify root causes, and recommend corrective actions
Strong analytical, problem-solving, and data interpretation skills with high attention to detail and accuracy
Ability to identify process gaps and support continuous improvement initiatives
Strong organisational, time management, and prioritisation skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong customer focus with a commitment to delivering high-quality service outcomes
Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the business
Harness internal AI tools to draft, summarise and refine customer communications, internal updates and process documentation — producing accurate, consistent outputs with greater speed
Leverage AI to automate repetitive tasks such as templated responses, report generation and data lookups — freeing capacity for higher-value problem solving and complex dispute resolution
Strong interpersonal, collaboration, and stakeholder engagement skills
Adaptable and able to work effectively in a dynamic and changing environment
Self-motivated with the ability to work independently and collaboratively within a team
High level of professionalism, accountability, and attention to detail
