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SingTel

Support Engineer

Singapore, SingaporePosted 1 weeks ago

Job Description

  • Identify and apply appropriate Infrastructure and Platform operational best practices.
  • Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
  • implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
  • Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
  • Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
  • Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
  • Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
  • Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
  • Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
  • Provide 24×7 standby support, as required.
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    5001-10000 employees
    Singapore, Singapore
    Website
    Support Engineer at SingTel | Renata