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Job Description
About the Job
The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
Responsibities:
- Handling Business Clients Technical requests
- Focusing on customer expectations and satisfaction
- Analyzing clients' problems and providing relevant solutions
- Collaborating with other team members to provide high-quality support
Requirements:
- Fluent in Japanese, confident in English
- Proficient in Microsoft Office
- Willing to communicate with business customers
- Willing to take night shifts (starting from 2 am)
- Interested in resolving technical issues
- Education in a relevant field
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 76.70 EUR /month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives