Customer Relationship Executive Management

Key Missions

• Manages BAU activities on assigned accounts
• First point of contact for customers
• Manages customer complaints and escalations
• Builds customer intimacy at all applicable levels of customer organization
• Develops a deep understanding of customers organization
• Supports integration of new products or services
• Oversees SLA adherence and contract compliance across accounts.
• Leads service improvement initiatives and cross-functional collaboration
• Acts as escalation point and supports strategic customer engagement.
• Supports strategic customer retention and growth planning.
• Provides structured reporting and insights for Sales and leadership.
• Ensures regional revenue delivery