Back to jobsAct as a go-to expert for OTC processes.
Independently execute and prioritize monthly tasks, identifying errors and inconveniences and resolving them promptly.
Support the team with complex cases and escalations.
Monitor process performance, ensuring timely completion and accuracy of all tasks in line with SLAs and established standards.
Drive improvements (automation, standardization, optimization) together with Senior SME.
Maintain process documentation and support onboarding of new joiners.
Collaborate with stakeholders across the business.
Support Senior SME in internal and external audit requests.
Contribute to cross-functional and special projects as an active team member, as required.
Support the Team Lead in maintaining process stability and operational continuity.
