Job Summary
This position is responsible for representing clients in all areas of insurance defense practice, handling cases that are primarily low to moderate in complexity and exposure. Manages all phases of cases from intake to resolution.
Physical Actions
Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Field work performed outdoors may include exposure to weather elements. Frequently sits or stands for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Occasionally performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations.
Physical Environment
Required job duties are normally performed in a climate- controlled office environment, with some exposure to uncontrollable outside environmental conditions and travel via automobile and/or commercial transportation.
Special Skill Requirement
Public speaking, ability to function and handle high case loads in adversarial or confrontational situations, driving.
Additional Qualification
Strong verbal communication and listening skills. Excellent written communication skills. Effective negotiation skills. Demonstrated conflict management skills. Ability to represent the company with external constituents. Demonstrates excellent judgment and decision making skills. Demonstrated time management and priority setting skills. Ability to work within tight timeframes and meet strict deadlines. Possesses strong technical aptitude. Adept and proficient at using technology to maximize efficiency in virtual, paperless environment.