Back to jobsIdentifies and targets potential customers, services and maintains existing customers and improves customer relations in order to increase market penetration.
Establishes professional customer relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, or other key personnel) and develops new accounts, maintains and increases current customer base.
Secures orders from existing and potential customers by means of visiting the customer facility and/or contacting by phone.
Follows up on quotations submitted to customers.
Establishes, maintains and transmits local customer data on any Sales Force Assistance System which may be in place.
Develops in conjunction with management sales strategies to sell applicable product lines and services and implements such in order to achieve predetermined annual sales target.
Analyzes and identifies customer requirements and provides solutions through the application of Festo's products and services.
Prepares and presents sales presentations to all relevant customer personnel and management.
Generates, submits and follows up on proposals and quotations presented to customers.
Generates and maintains correspondence with prospects and customers.
Visits customer facilities, maintains contact and consults in order to secure sales to existing and potential customers.
Provides sales forecasts of assigned territory to management, as needed.
Performs after sale follow-up and contact to ensure that products are performing according to specifications.
Assists customers in resolving problems pertaining to product, service, deliveries and billing.
Attends relevant trade shows to prospect for sales leads and applications.
Participates in trade show exhibitions as directed by management by attending to potential and existing customers inquiries.
Generates and submits applicable reports to management within predetermined deadlines.
Analyzes and researches pertinent information in order to respond to Customer inquiries regarding product features and performance, product application, product substitution and special application requests.
Provide technical support to troubleshoot moderately complex problems and system failures.
Recommends replacement of components.
Will be working with distributors on an ongoing basis as assigned.
Travel within territory required.
Other tasks and responsibilities may be assigned as required
