Production Print Support Specialist

Position Summary / Objective

Marco is seeking a highly skilled and customer-focused Production Print Specialist to support and grow our production print solutions. This role partners closely with Sales, Service, and customers to deliver high-quality production print systems, training, and technical expertise.

The Production Print Specialist serves as a subject matter expert, helping design, install, and support advanced print environments while ensuring an exceptional customer experience and long-term client success.

Essential Functions

• Partner with Sales to identify, develop, and support production print opportunities
• Participate in client assessments, solution design, and product demonstrations
• Install, configure, and support production print equipment, controllers, and software
• Deliver on-site and remote training for customers on production print systems and workflows
• Serve as a technical expert on production print technologies, including color management and variable data printing
• Troubleshoot and resolve complex print and color-related issues
• Collaborate with Service and Support teams to ensure timely issue resolution
• Develop and maintain training materials and best practices for customers and internal teams
• Identify and communicate additional opportunities to enhance customer print environments
• Maintain accurate documentation, including installation, training, and service records

Other Duties

• Participate in ongoing training to stay current on production print technologies
• Attend team meetings and contribute to continuous improvement efforts
• Adhere to company policies, procedures, and documentation standards
• Perform additional duties as assigned

Education & Experience

• High school diploma or equivalent required
• Associate degree in IT, electronics, or related field preferred
• 2+ years of experience in production print, copier technology, or related field
• Hands-on experience with installation, training, or technical support preferred

Required Skills

• Strong technical knowledge of production print equipment and software
• Experience with print controllers (e.g., Fiery, Creo) and print workflows
• Ability to troubleshoot hardware, software, and network-related issues
• Excellent customer service and communication skills
• Strong problem-solving and critical thinking abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Effective time management and organizational skills