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Job Description
Overview
IGT is seeking a strategic and hands-on Manager to join our team in Providence, Rhode Island. This leadership role is responsible for overseeing financing and reconciliation operations supporting customers, casinos, and lotteries, while also driving reporting, analytics, and process modernization initiatives across the business.
This is an exciting opportunity for a technically skilled and operationally minded leader who enjoys solving complex business challenges, improving workflows through technology and data, and leading teams in a fast-paced environment. The ideal candidate combines strong analytical expertise with a collaborative leadership style and a passion for continuous improvement.
What You'll Do
- Oversee financing and reconciliation functions supporting customers, casinos, and lottery operations
- Lead reporting and analytics initiatives, including development and delivery of customer-facing and leadership KPIs
- Analyze existing processes and identify opportunities to modernize, scale, and optimize workflows through technology and data solutions
- Partner with internal stakeholders to define business needs and implement operational and technical solutions
- Drive continuous improvement initiatives focused on automation, efficiency, and operational excellence
- Provide both people leadership and technical guidance to a team of professionals
- Support and mentor direct reports while fostering a collaborative and high-performing team environment
- Work cross-functionally with business partners, leadership teams, and customers to ensure successful project execution and service delivery
- Contribute to strategic initiatives and support long-term organizational growth
What We're Looking For
- Bachelor’s degree required; advanced degree preferred
- 12+ years of professional experience, including 8+ years of related experience in analytics, operations, professional services, finance, payments, or technology-driven environments
- Advanced Excel skills, including data analysis and visualization capabilities
- Experience with Tableau or similar business intelligence/reporting tools
- Exposure to data environments, pipelines, and coding concepts
- Basic understanding of payment flows and financial operations
- Strong analytical, problem-solving, and process improvement skills
- Proven ability to lead teams while remaining hands-on and engaged in day-to-day operations
- Strong communication and stakeholder management skills
- Experience working in fast-paced, evolving environments with a focus on scalability and optimization
Keys to Success
- Demonstrates a hands-on leadership approach and willingness to dig into operational challenges
- Builds strong relationships with customers, stakeholders, and team members
- Uses data and technology to drive informed decision-making and operational improvements
- Balances strategic thinking with execution and accountability
- Thrives in environments that require adaptability, collaboration, and continuous learning
- Supports team development while fostering a culture of ownership and problem-solving
- Maintains a customer-focused mindset while delivering scalable, efficient solutions
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