Repair Service Technical Writer

Purpose of Position:

The Technical Writer is part of the Technical Safety & Regulatory Compliance organization and is responsible for research, preparation and documentation of all information necessary to release safety/non-compliance and emissions/environmental recalls to both dealers and vehicle owners.

The Technical Writer coordinates with Investigations, Campaign Administration & Execution and Technical Service teams. Scope includes Chrysler, Jeep, Dodge, and Ram vehicles worldwide, as well as Alfa Romeo and Fiat branded vehicles sold in North America.

Job Description:

• Research existing service procedures and work with Technical Service Organization to define the most efficient methods to perform a recall repair.
• Development and delivery of advanced communications and repair instructions for dealers.
• Development of owner notification letters, including the review and delivery to the mailing provider.
• Management of timing of communications and workload in coordination with the Campaign Administration Lead and Campaign Responsible (Program Manager) to meet regulatory and internal requirements.
• Coordinate and oversee the time study to verify accuracy of the recall repair procedure, ensure that the required parts package is in accordance with the bill of materials, the service procedures are aligned with the recall repair, and the parts fit the vehicle as intended.
• Verify new and existing special tools required for the recall repair procedure and coordinate usage of unique tools that may be required.
• Respond to service questions relating to previously launched recalls by providing technical and diagnostic support to zone Technical Advisers and STAR Center dealer technical support personnel.
• Deliver the documentation to TechCONNECT and communicate recall launch status to appropriate internal corporate personnel and external field personnel.
• Develops, documents, and continuously improves recall execution processes and standard work.