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Job Description
The Manager, Key Accounts sells Lincare Long Term Care services to new and existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts. Ensures customer satisfaction levels are high with corporate accounts. Sell our clinical programs.
JOB FUNCTIONS:
- Establishes and maintains relationships with customer accounts.
- Responsible for maintaining a predetermined number of contracts/nursing homes.
- Identifies and develops new business.
- Prepares for and participates in trade shows, exhibits and advertising campaigns.
- Conducts in-service for customers educating them in the use and application of Lincare equipment.
- Initiates resolution to complaints from customers with the appropriate management.
- Provides marketing information to management as requested and/or made available.
- Inputs and maintains Lincare's Sales Tracking System and submit reports as requested.
- Follows-up on lost-to-competition customers to identify problems with product or services and report to management.
- Assists in the preparation of sales forecasts.
- Understands and provides information on pricing information, and product information to customers.
- Negotiates and submits agreements for review & approval.
- May be required to set-up new customers, as well as perform facility assessments.
- Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA and Emergency Planning.
- Performs other duties as assigned
- Complies with all policies and standards