Senior Representative- Service Center

Job Duties

• Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
• Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource.
• Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained.
• Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues.
• Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment.

Qualifications