Customer Service Representative- Le Roy, NY

A Day In The Life

Duties and Responsibilities

• Processes customer purchase orders using company SAP system.
• Using office technology such as, but not limited to; Microsoft Office, Outlook, Teams, telephone, etc.
• Responsible for freight logistic services. These responsibilities include obtaining freight rates for specific situations, direct interaction with Shipping Clerk on prepared outgoing shipments, contacting carriers, processing shipments, tracking shipments & maintaining any needed compliance documentation following shipment.
• Distributes sales order acknowledgements to OEM and Utility customers.
• Answers basic customer inquiries via email and / or phone that will include but are not limited to items such as issuing RMA numbers in SAP, providing technical drawings and basic quotations for specified PCORE catalog numbers.
• Organizes and files customer sales orders acknowledgements, invoices, bushing repair files and specific customer/company correspondence.
• Completes new customer request forms which include retrieval of credit applications, company references, financial reports, etc.
• Reviews A/R report and works with A/R Dept. to collect payment from customers when needed. Issues credits and debits in SAP as needed.
• Completes reports for Marketing dept. as needed which are assigned by SR. Product Manager.
• Maintains internal customer account profiles.
• Provides back-up support for Customer Service Representatives.
• Ability to work overtime as needed on a sporadic basis.
• All other assigned tasks

Physical Requirements

Ability to travel as required for business purposes or local training events; ability to move throughout company facilities, including navigating stairs and ramps; ability to effectively communicate; and ability to routinely work on a personal computer and other standard office equipment.