Job Description
JOB PURPOSE:
To be responsible of the release of new CIB services and coordinate moving it from the non-production phase to be a production service. This including teams’ coordination and knowledge transfer for the IT operations teams. Participate in the IT projects and to be the focal point of the IT operations in the project implementation team
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Description
1. Create the BAU Operational guides for newly implemented systems and provide the needed technical training ensuring smooth Hand-over to the concerned IT Operation team.
2. Provide post-production support for two weeks for the new systems (handshake process).
3. Conduct knowledge transfer to IT Operations Support/Applications Operations for new projects.
4. Perform all project technical tasks related to all new projects and report any risks that may affect the project deliverables.
5. Prepare and consolidate new projects documentation, backup plan for new systems and consolidated run sheets for the new system’s rollout plans.
6. Actively maintain topology and similar diagrams for bank systems.
7. Revise the Scope of Work, and architecture documents including environment sizing and specifications from IT prospective compared to Business needs and expected load providing the comments to the release management team head
8. Assure that there are no any manual operational activities for any new projects.
9. Create, manage and update technical documentation for processes problems with appropriate actions.
10. Build and prepare Preprod environment for projects in pipeline and ensure its readiness.
11. Support integration of Preprod environments with other interconnected systems and Support Performance & penetration testing on Preprod environments.
12. Act as first point of contact for newly implemented systems inquiries and issues for all IT technical teams.
13. Conduct production rollout rehearsal on Preprod environments and Provide final deployment guides & technical documents to Operations Deployment team.
Policies, Processes and Procedures
14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
15. Follow the day-to-day operations related to own jobs in the IT Operations department to ensure continuity of work.
Compliance:
16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Qualifications & Experience:
Bachelor’s degree in Computer Engineering / Computer Science or its equivalent
2-4 years working experience for Officer & 4-6 years for Sr. officer in IT technical field.
Very Good hands-on knowledge of IT technical knowledge
Very Good knowledge of database & middleware.
Skills:
Strong communication, interpersonal and presentation skills.
Very good command of English language.
Very good reasoning and analytical skills
Able to influence without authority
Excellent problem solving skills