Assertive Community Treatment (ACT) Program Assistant (3403)

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

We are actively seeking a compassionate and skilled ACT Program Assistant to join our team full-time. This role is essential to our mission, providing therapy, crisis support, and service coordination for mental health clients in a variety of settings. As a ACT Program Assistant with Carolina Outreach, you will organize, coordinate, and monitor all non-clinical operations of the ACT Team, including managing medical records; operating and coordinating the management information system; maintaining accounting and budget records for individual and program expenditures; and providing receptionist activities, including triage calls and coordinating communication between the team and clients.

• Assist the team lead with organizing daily team meetings Monday – Friday to address and discuss clinical and administrative issues.
• Collect and report on aggregate measures of number and type of client contacts for the team.
• Maintain an updated crisis log and collect client crisis reports from staff. 
• Track and report client hospitalizations and incarcerations. 
• Track expiration dates for client’s insurance information and ensure staff are aware of client’s insurance status. 

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $17.36 - $22.29

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Administrative coordination: You’ll handle scheduling, organize daily team meetings, and keep communication flowing between staff and clients.
• Record keeping & data tracking: Expect to manage medical records, track client activity (contacts, hospitalizations, crises), and maintain logs and reports.
• Client support communication: You’ll answer calls, triage basic concerns, and help connect clients with the right team members.
• Program operations support: You’ll assist with budgeting, monitor insurance info, and help keep the ACT team running smoothly day-to-day.

Responsibilities

• Maintain records and systems: Keep medical records organized, update the management information system, and ensure all documentation is accurate and current.
• Track and report client data: Monitor client contacts, crises, hospitalizations, and insurance status, and report this information to the team.
• Support daily team operations: Help plan and coordinate weekday team meetings and assist the team lead with administrative tasks.
• Manage communication and front desk tasks: Answer and triage calls, coordinate messages between staff and clients, and provide general receptionist support.

Qualifications

• At a minimum, completion of a high school diploma, preferably with one year of administrative assistant or other administrative job experience.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.