Systems Administrator (62064)

POSITION SUMMARY:

The Systems Administrator is responsible for providing Tiers 1-2 level support and assisting with Tier 3 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for staff, and secondarily responsible for administration of computing assets, including both server and client devices. This position is expected to provide exceptional customer service.

This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.

Professional Expectations:

• Reliable, responsible, and professional demeanor
• Strong customer service, problem-solving and analytical skills
• Familiarity with AI tools/systems
• Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
• Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
• Knowledge of Enterprise IT hardware, software and operating systems for optimal configuration and connectivity
• Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations and servers, smartphones, tablets, network equipment and printers

RESPONSIBILITIES:

• Provide system administration support for physical & virtual servers and network devices.
• Perform basic network troubleshooting.
• Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
  • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
  • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
  • Communicate proactively with end users about the status of help desk requests.
  • Provide backup IT support for Center locations as assigned by Corporate IT Management.
• Provide technical support for projects assigned by Corporate IT Management.
• Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
• Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.

Qualifications and Experience:

• Four-year degree from an accredited institution

OR

• two or more years of systems, network, and computer support experience in a professional office environment
• Experience supporting and maintaining Windows servers, desktops and laptops
• Solid understanding of virtualization based technologies and solutions, such as: Hyper-V, VxRail, Nutanix, etc.
• Must have in depth knowledge of Windows-based software
• Understanding of local area (LAN) and wide area (WAN) networking with TCP/IP
• Must be comfortable leading one-on-one or group training sessions
• Required experience:
• Operating Systems: Windows 11, Windows Server 2019/2022/2025
• User Administration: Active Directory, Exchange Admin Center 2019, MS365
• Desktop Applications: Microsoft Office, Adobe Acrobat DC
• Server Applications: A/V Admin, SQL, VoIP services
• Server Administration: DNS, DHCP, File and Print Shares, Remote Desktop Services
• SaaS Applications: Patch Management, Helpdesk Ticketing Systems
• Network: Wired & Wireless Technologies, Remote Access VPN
• Additional helpful experience:
• Operating Systems: Linux
• Server Applications: Acumatica, SQL Server
• SaaS Applications: Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
• Network: Meraki, UniFi, Site-to-site VPNs, Client VPNs
• Security: MFA, Phishing, Encryption, LAPS, BitLocker