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Job Summary
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The role of Banquet Server is responsible for supporting all banquet operations, including, but not limited to, setup, service, and breakdown. This role ensures guest receive exceptional, attentive service throughout the event while maintaining the highest standards of hospitality and presentation.
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Primary Responsibilities & Essential Functions
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- Prepare all equipment and areas for the event as stated on the BEO (Banquet Event Order)
- Ensure all materials needed to match the BEO are on hand
- Greet and interact with guests in a friendly and professional way
- Maintain composure in a fast-paced environment
- Service guests and anticipate their needs during event
- Take food and beverage orders
- Collect plates and clear the table as guests finish their meals
- Respond urgently to any concerns and notify the Banquet Manager
- Ensure proper cleaning and sanitation practices are used throughout the event
- Break down all equipment
- Clean up areas and event space, including but not limited to. sweeping, mopping, wiping surfaces, taking out trash
- Prepare for the next event accordingly
- All other duties as assigned
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Education and Experience
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- Sufficient education and literacy needed to identify and read product labels and to communicate effectively with guests
- Must be at least sixteen years old (18 years old to serve alcoholic beverages)
- One year serving experience in a high-volume facility preferred
- Exceptional customer service experience
- Extensive knowledge of food service & beverage service
- Food Handlers Certification (can obtain upon hire)
- Alcohol Awareness Certification (can obtain upon hire)
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Knowledge, Skills, Abilities
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- Excellent interpersonal and customer service skills
- Ability to interact with guests in a pleasant, friendly way
- Ability to remain discreet and respect the privacy of guests
- Knowledge of special diets to ensure safety of guests when ordering food
- Extensive knowledge of food and beverage preparation methods
- Basic knowledge of spirits, beer, wine & beverages
- Well-organized with ability to take and place food and beverage orders accordingly
- Ability to operate point-of-sale (POS) systems
- Detail-oriented and thorough
- Ability to perform consistent work to the highest standards
- Ability to work effectively in a team environment
- Ability to multi-task and manage multiple guests at a time
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Physical Demands
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- Ability to stand and walk for extended periods
- Frequent bending, lifting, pushing, pulling, carrying, kneeling, and stooping
- Must be able to lift to 50 lbs
- Must be able to safely deliver food and drinks on different surfaces
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Working Conditions
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- Exposure to slippery surfaces and stairs depending on location
- Indoor and/or outdoor
- Exposure to extreme heat and cold depending on season and location
- Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
- Possibility to work 11+ hour shifts
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The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
