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Job Summary
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The role of Valet is responsible for driving, parking, and retrieving guest vehicles to ensure a smooth and welcoming experience upon their arrival and departure. The valet parking attendant returns vehicles from the parking lot promptly and safely and provides excellent customer service to each guest.
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Primary Responsibilities & Essential Functions
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- Greet and welcome guests to the establishment and offer professional valet services
- Accommodate guests by opening doors and assisting with luggage or other heavy items
- Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
- Answer guests questions regarding local attractions, hotel amenities, and other available services
- Collect and accurately label keys belonging to guests to ensure their proper return
- Park guest’s vehicles in predetermined areas within the parking lot, following all traffic laws
- Retrieve cars for guests in a timely manner
- Ensure that parked cars are locked and that keys are stored safety or returned to the owner
- Operated vehicles safely and responsibly
- Organize and file paperwork regarding guest’s vehicles and daily transactions
- All other duties as assigned
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Education and Experience
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- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, and communicate in basic English preferred
- Valid driver’s license (preferred)
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Knowledge, Skills, Abilities
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- Detail-oriented and thorough
- Ability to perform consistent work to the highest standards
- Ability to remain discreet and respect the privacy of guests
- Ability to work well in a team environment
- Excellent interpersonal and customer service skills
- Ability to interact with guests in a pleasant, friendly way
- Ability to multi-task and manage multiple guests at a time
- Proven safe driver and clean driving records is essential
- Ability to communicate professionally
- Customer service experience and friendly demeanour
- Ability to multitask and tend to several customers at once
- Experience driving vehicles with both manual and automatic transmission
- Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys
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Physical Demands
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- Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
- Frequent walking, standing, bending, stooping, and reaching
- Ability to push and pull carts, luggage trolleys, and other equipment safely
- Must be able to lift up to 50lbs
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Working Conditions
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- Indoor and outdoor environment
- Possible exposure to extreme heat or cold depending on season
- Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
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The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
