Client Benefits Coordinator (57487)

SUMMARY

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Client Benefits Coordinator at Phoenix House, you will be responsible for conducting interviews with admits and assisting with filling out applications. Complete welfare packets for submission to DSS/EMP/SAAM and schedule for all appointments. 

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together. 

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

• (10) Paid Holidays 

• Paid vacation, sick time, personal and wellness time 

• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

• Pet insurance, legal support, and other supplemental insurance 

• A generous tuition reimbursement program 

• 403(b) retirement plan 

• Competitive wages and more... 

 

You will have responsibilities including but not limited to:

• Works directly with admits. Conducts interviews and assists with filling out public assistance applications and forms.
•  Assist new admits with applying for Medicaid through the Marketplace.
•  Negotiates with various agencies to assist clients in obtaining necessary IDs, mandate letters, employment letters, etc.
•  Completes paperwork for all clients receiving SSA benefits to ensure PH is payee.
•  Complete SSP paperwork to get full budget payments for SSA clients.
•  Processes all mail-in recertification applications and coordinates face-to-face recertification appointments for HRA clients.
•  Assist patients if they have Medicaid Restrictions.

Job Details:

•  Wainscott Residential - East Hampton, NY
•  Full Time-non-exempt
•  Salary range $23.00 - $24.50

REQUIRED EDUCATION

• High school diploma or equivalent.

REQUIRED LICENSE/CERTIFICATIONS

• None

REQUIRED EXPERIENCE

• Two years of related experience, required.

• Experience with Microsoft Office software suite, required.

• Experience with insurance and third-party billing associated with health care benefits and medical terminology, preferred.

•  A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
•  Excellent productivity, time management, organization, and attention to detail.
•  Strong computer skills are a must.

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds