Back to jobsManage end-to-end order lifecycle, including order capture, validation, fulfilment, invoicing, and dispute resolution.
Validate incoming orders for pricing, terms, credit, SKU, quantity, delivery windows, and compliance documentation.
Coordinate order promising, quality checks, and monitor order status, proactively escalating risks and driving resolutions.
Ensure accurate billing and timely invoice generation, reconciling stocks and managing corrections/credit notes/debit notes.
Serve as the O2C point of contact for key accounts, ensuring SLA adherence and enhancing customer experience.
Maintain master data hygiene and adhere to internal controls, audit requirements, and documentation standards.
Track and analyse O2C KPIs, perform root cause analysis, and lead process improvement projects such as Kaizen initiatives.
Contribute to automation efforts, including RPA/Power Automate and EDI enhancements.
Process Improvement: Identifies waste; designs SOPs; drives automation and standardization.
