Job Description
What will make you successful in this role?
JOB DESCRIPTION
The main purpose of this position is to provide support of an administrative nature to the business. This will range from simple systems and activities to integrated business processes and may include administration, processing, and clerical duties.
KEY RESPONSIBILITIES
• Provides administrative support duties with a nature of confidentiality to a department or group of professionals.
• Prepare standard management information reports with relevant data to aid department decision-making.
• Assist in the development of new processes, systems or procedures to meet the changing requirements of internal and/or external customers.
• Conduct some financial reconciliation activities (if required).
• Monitor departmental budgets.
• Co-ordinating domestic and international travel schedules and arrangements.
• Management of schedules, calendars and diaries of individuals or groups.
• Management of procurement requests.
• Preparation of meeting packs for departmental meetings.
• Manage resources, make recommendations to utilise resources more efficiently and coach others on the best practices around resource utilisation.
• Anticipates possible obstacles and interruptions and have alternative solutions prepared.
QUALIFICATIONS AND EXPERIENCE
• Grade 12 or relevant Tertiary Diploma (advantageous)
• 3 -5 years’ experience in the administration field
SKILLS
• Ability to compile complex documents, develop templates, consolidate and compile reports.
• Requires specialised knowledge required to complete complex tasks.
• Familiarity with the relevant departmental and company procedures, policies and guidelines throughout the company as a whole.
• Good written and oral language skills in order to articulate technical issues associated to the call centre.
• Good interpersonal and supervisory skills and the ability to manage clerical work processes or a team.
• Advanced understanding of departmental processes, systems and policies and procedures.
• Detailed understanding of the design of the system and application thereof in conjunction with legislation and other governance principles.
• Requires detailed knowledge of specific business support processes, systems and procedures and ability to translate knowledge and experience into recommendations.
COMPETENCIES
• Analytical thinking
• Information seeking
• Drive for results
• Organisational commitment
• Teamwork and cooperation
• Customer service orientation