Client Support Specialist

DHL Supply Chain is Hiring!? At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position:SecondShift Client Support Specialist

Shift:2:30pm –;11:00pm, Monday-Friday; holidays and weekends as needed

Additional Incentives:?There are no further incentives available beyond what has been outlined.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.

• Serve as the primary liaison between customers and internal teams like warehouse and transportation.

• Build and maintain trust with customers through clear, open, and interactive communication.

• Process and accurately input all customer orders and special shipping requests.

• Track customer orders and proactively communicate status updates and any changes.

• Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.

• Manage all order-related paperwork and maintain organized files for easy access.

• Maintain and update a current and accurate procedures manual for all client support processes.

• Run various reports to check product availability and inventory integrity and identify and resolve variances.

• Contribute to and participate in initiatives that improve safety, quality, and productivity.

• Ensure all food safety and quality guidelines are followed in all tasks.

• Crosstrain in various tasks to provide coverage and assistance to other teammembers.

• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.

• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

• Adheres to all company security and inventory control procedures.

• Maintains a secure work environment and reports any safety or security concerns to management immediately.

• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

QUALIFICATIONS

• Education: High school diploma or GED required; some college is a plus.

• Experience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS

• Excellent verbal and written communication skills in English.

• Ability to interact with customers professionally and courteously.

• Basic computer proficiency, including Microsoft Word and Excel.

• Preferred: Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS

• The role requires standing, sitting, and moving intermittently throughout the workday.

• Must be able to perform focused, detail-oriented work.

• Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world’s largest logistics company!??DHL Supply Chain has?been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th?day

• PTO program for all associates, including paid holidays and vacation

• 401(k) with generous company match

• Tuition reimbursement program

• Excellent training and career advancement opportunities

Grow your skills. Shape your world.