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Job Description
About Us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Responsibilities
- IT Infrastructure & Operations - Lead Level 2 and Level 3 support for infrastructure, system, and network-related incidents.
- Design, implement, and maintain the network for the new sites.
- Act as a technical escalation point for complex IT issues.
- Design, support, and optimize LAN, WAN, Wi-Fi, and VPN solutions.
- Configure, manage, and troubleshoot network devices such as switches, routers, and firewalls.
- Perform advanced network troubleshooting and root-cause analysis.
- Work with vendors and service providers to resolve network-related issues and improvements.
- Administer Windows Server environments including AD, DNS, DHCP, GPO, and file services.
- Support virtualization platforms such as VMware or Hyper-V.
- Support and integrate cloud services (Azure / AWS – operational level).
- Oversee backup, disaster recovery, and business continuity activities.
- Implement and enforce IT security controls, policies, and best practices.
- Support cybersecurity initiatives including endpoint protection, access control, and vulnerability remediation.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- 5–8 years of experience in IT infrastructure, systems, and network engineering roles.
- Proven experience supporting enterprise or operational IT environments.
- Strong knowledge of networking fundamentals and enterprise networks (TCP/IP, VLANs, routing, firewall concepts).
- Hands-on experience with Microsoft 365 and Windows Server.
- Experience with virtualization and backup solutions.
- Basic scripting or automation skills (PowerShell preferred).
- Strong analytical, troubleshooting, and problem-solving abilities.
- Effective communication and stakeholder management skills.
Ability to work independently and lead technical initiatives.